Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #6488105
Complaint Overview
Complaint ID: 6488105
Company: Affirm Holdings, INC
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Illinois
ZIP Code: 60302
Date Received: 2023-01-25T12:00:00-05:00
Date Sent to Company: 2023-01-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I chose XXXX items on XXXX to purchase. A small Affirm icon appeared next to one of the items and I opened it see what it was. It was an offer that stated if I paid off the loan within a certain amount of time I would not be charged interest. I decided to apply. In the process there was a place to select how many months in which I would pay it off. I believed I was choosing 6 months without interest because of the offer I had just read. When I checked my account today XX/XX/XXXX I saw that I had immediately been charged interest. I called affirm. The first person I spoke to, XXXX, put me on hold and then hung up on me. The second person listened, gave me a list of some of the reasons I was denied " no interest '' and passed me to a XXXX. That person gave me the same information but could not give me a valid reason for being refused the " no interest ''. My credit score is over 700 and I have an excellent payment history. Other than that Affirm 's representative had no excuse for the deception. Affirm was deceptive in it's advertisement, did not state what reasons could negate their offer, and when they gave me the option to select a time limit to pay off the loan, it was not in accordance with the initial offer which I assumed would be XXXX mos no interest, I find this unacceptable and would never Align myself with such a high interest rate.
Frequently Asked Questions
What is Complaint #6488105 about?
Complaint #6488105 was filed against Affirm Holdings, INC regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2023-01-25T12:00:00-05:00.
How did Affirm Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Affirm Holdings, INC?
Yes, visit the Affirm Holdings, INC company profile at readthecomplaint.com/company/affirm-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.