Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #6488104
Complaint Overview
Complaint ID: 6488104
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: New York
ZIP Code: 10011
Date Received: 2023-01-25T12:00:00-05:00
Date Sent to Company: 2023-01-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Paypal claims they made a money transfer in my name for the amount of {$120.00}. The bank account that was used for the transfer does not exist since I closed it a year ago. So I asked them how they could have accessed a closed account and the reply I got is they pay first and try to collect from the bank later. This is not satisfactory and I am wondering if it is at all legal. The transfer was made to Washington XXXX for annual dues, a subscription I did not need since I already have XXXX from my spouse. I am sorry if this is going to the wrong section of CFPB but since it involves a money transfer I chose the Money Transfer Option. If need be please direct this to the correct section of CFPB.
Frequently Asked Questions
What is Complaint #6488104 about?
Complaint #6488104 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2023-01-25T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.