Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6482036

Complaint Overview

Complaint ID: 6482036

Company: Wells Fargo & Company

Product: Credit card or prepaid card

Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement

Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement

State: North Carolina

ZIP Code: 284XX

Date Received: 2023-01-24T12:00:00-05:00

Date Sent to Company: 2023-01-24T12:00:00-05:00

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

I was in the process of selling my home and buying a new home. A very stressful and highly agitated time in my life, eating away at my time, life and energy. I needed to find a mover. Most movers at the time weren't available due to the summer season. I came across an ad on the internet about a moving company, I called the number and spoke to what I believed was an actual moving company. They told me that they could move me when all the well known movers couldn't, I was desperately needing to move due to my house closing at the end XXXX, when I contacted them at the end of XXXX. The move date was over a month in advance. Most of my transaction conversations were done on the phone. I was trying to juggle working at my job while this was all happening and fielding a lot of calls from work, realtors and now this moving company, which the moving brokers kept calling. Long story short, I believed them to be movers, I gave them my credit card number as a down payment of {$5300.00}, but they were not movers, they were brokers. I only found out because I was too busy to read the contract due to my limited time, they had told me some one was going to reach out to me in 3 to 4 days to solidify the move, when they did not, I got concerned I was scammed, and went to look at their contract to see, yes, I was scammed, and no one called me, therefore mitigating their UNCONSCIONABLE Contract. I was shock to find out they weren't movers, more shocked to find they had when I believe to be a highly unethical contract, and researched on XXXX and the XXXX XXXX XXXX showed me that this is a very dirty business doing this to hundreds to thousands of people. I went about cancelling this move with these scammers, thieves, and went directly to my bank to cancel and dispute the transaction because I wasn't going to be utilizing them. This contract is UNCONSCIONABLE- All this is what I went through with these movers : Undue influence ; XXXX ; Unequal bargaining power ; Unfair surprise ; or Limiting warranty. My Bank, Wells Fargo, had took over 6 months to give me an answer for the dispute. They claim because I signed this contract that I am stuck with the {$5300.00}, even though this horrible moving brokers did NOTHING for me! They did not find me any movers, I found my own. They did nothing for that {$5300.00} that they STOLE from me, and my bank Wells Fargo has allowed these scammers to do this. NO SERVICES WERE RENDERED! NONE!!!

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Disclaimer

This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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