Payday loan, title loan, or personal loan -- Charged fees or interest you didn't expect -- Complaint #6472535
Complaint Overview
Complaint ID: 6472535
Company: Sunlight Financial LLC
Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan
Issue: Charged fees or interest you didn't expect
State: Kentucky
ZIP Code: 41018
Date Received: 2023-01-22T12:00:00-05:00
Date Sent to Company: 2023-01-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
Got a loan to buy a solar electric system with Sunlight Financial. Terms of the loan when E-signed were for $ XXXX. I set auto pay for {$200.00}. The expected payment ( changed by Sunlight of whatever entity they sold the loan to ) is suddenly $ XXXX, but the auto withdrawal continues to be {$200.00} as arranged by me in the beginning of the loan. I had no idea of this rate change and continued to have {$200.00} taken out of my account for almost three years. I can never pay this off at their new undisclosed rate! I'm a XXXX XXXX XXXX Veteran and am locked into a monthly income. I got the system based on my ability to pay {$200.00}. XXXX XXXX sold me a lemon system that didn't even work for over two years. Now they've gone into bankruptcy and I'm hooked into this fraudulent ever increasing loan.
Frequently Asked Questions
What is Complaint #6472535 about?
Complaint #6472535 was filed against Sunlight Financial LLC regarding Payday loan, title loan, or personal loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2023-01-22T12:00:00-05:00.
How did Sunlight Financial LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Sunlight Financial LLC?
Yes, visit the Sunlight Financial LLC company profile at readthecomplaint.com/company/sunlight-financial-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.