Credit card or prepaid card -- Closing your account -- Complaint #6471618
Complaint Overview
Complaint ID: 6471618
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Arizona
ZIP Code: 85712
Date Received: 2023-01-22T12:00:00-05:00
Date Sent to Company: 2023-01-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
They had closed my account but after I had put my on my card. But then after that they refuse to to refund the money I had put on my card which is a secure credit card.. but they still haven't done anything yet about refunding my money that left on my card.. they had closed my account on my credit card after I had put money on my card.. please help me with getting my money back..thanks. XXXX XXXX...
Frequently Asked Questions
What is Complaint #6471618 about?
Complaint #6471618 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2023-01-22T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.