Payday loan, title loan, or personal loan -- Charged fees or interest you didn't expect -- Complaint #6471526
Complaint Overview
Complaint ID: 6471526
Company: Upgrade, INC.
Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan
Issue: Charged fees or interest you didn't expect
State: Colorado
ZIP Code: 807XX
Date Received: 2023-01-22T12:00:00-05:00
Date Sent to Company: 2023-01-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, I recently took a loan with XXXX. They were supposed to send a debit card for their rewards checking feature. This debit card is how I planned to meet the criteria for keeping a lower payment. Problem is, I just made my XXXX request for a card. Haven't received anything. They refused to refund me the extra portion of the payment due to me not being able to use the debit card to maintain the lower rate. I feel this is intentional to trick me into paying a higher rate. My bill went from {$490.00} to over {$550.00}. I can't afford groceries now. They said I could have switched my direct deposit and met the criteria or maintained a minimum balance. My only intention was to use the debit card for the XXXX purchases necessary to get the good rate.
Frequently Asked Questions
What is Complaint #6471526 about?
Complaint #6471526 was filed against Upgrade, INC. regarding Payday loan, title loan, or personal loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2023-01-22T12:00:00-05:00.
How did Upgrade, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Upgrade, INC.?
Yes, visit the Upgrade, INC. company profile at readthecomplaint.com/company/upgrade-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.