Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #6468727
Complaint Overview
Complaint ID: 6468727
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Other type of mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: New Jersey
ZIP Code: 070XX
Date Received: 2023-01-21T12:00:00-05:00
Date Sent to Company: 2023-01-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
My deceased wife and I tried to apply for a refinance back in 2017 that was at a then XXXX XXXX interest rate as we were 7 months behind on the mortgage. The mortgage itself was given to HER ONLY on the basis of her XXXX check as a form of repayment. Wells Fargo came to the house, we filed the proper paperwork and was still denied and stayed at XXXX XXXX interest for a 40 year loan after 11 years of paying interest. The 7 months was added to the mortgage and had to start over. We solicited wells Fargo again, with no relief before she passed away leaving me to solely repay this now 40 year loan. I'm XXXX and will NEVER be able to repay this. This in in behalf of her and I, unfortunately she is no longer here to be at my side to see what becomes of it. ANY HELP would be very much appreciated..This loan was issued to my wife and I assumed it after we married. It remains in her name post death as they instructed me to do so.
Frequently Asked Questions
What is Complaint #6468727 about?
Complaint #6468727 was filed against Wells Fargo & Company regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2023-01-21T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.