Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6459670
Complaint Overview
Complaint ID: 6459670
Company: Barclays Bank Delaware
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Rhode Island
ZIP Code: 02816
Date Received: 2023-01-19T12:00:00-05:00
Date Sent to Company: 2023-01-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX - XXXX XXXX- {$6000.00} The above charge was found on my credit card after an audit. I reported this charge to XXXX XXXX XXXX XXXX as soon as I found it. I've reached out to the merchant, and have not received any response. After reporting this charge I received a letter from XXXX declining my claim for fraud, stating that I had made payments on my credit card with my debit card, so it was not fraud. I don't understand how I am being penalized for paying my credit card on time, as I always do. I called back to explain to the representative that this is unacceptable and I need a resolution. I noticed this charge after I had an audit, which is why I continued to pay my credit card on time, they claimed to understand where I was coming from. I re-opened the fraud investigation, only to receive the same letter denying my claim, due to me paying. I spent hours on the phone, not on one occasion, but two and nothing has been resolved.
Frequently Asked Questions
What is Complaint #6459670 about?
Complaint #6459670 was filed against Barclays Bank Delaware regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-01-19T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.