Payday loan, title loan, or personal loan -- Charged fees or interest you didn't expect -- Complaint #6454995
Complaint Overview
Complaint ID: 6454995
Company: American Express Company
Product: Payday loan, title loan, or personal loan
Sub-Product: Personal line of credit
Issue: Charged fees or interest you didn't expect
State: New Jersey
ZIP Code: 074XX
Date Received: 2023-01-18T12:00:00-05:00
Date Sent to Company: 2023-02-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX - paid off the {$8400.00} ( loan balance ) plus a {$39.00} late fee. XX/XX/XXXX- received a bill for {$260.00} as interest and a late charge for not submitting a monthly payment. I called a number of times to try to resolve this matter and no supervisor would speak with me and they just insisted on receiving their payment. XX/XX/XXXX - I finally called and demanded to speak to a supervisor, they refused. I was told by the operator that I need to pay or every month the balance will increase. I responded, " Increase for what? I paid off the principle of the loan, HOW are you calculating these interest payments? What math are you using? '' I paid off the {$260.00} as I was given NO OTHER OPTION. I am shocked, AMEX is allowed to operate in this manner. Please help me get back my money. XXXX
Frequently Asked Questions
What is Complaint #6454995 about?
Complaint #6454995 was filed against American Express Company regarding Payday loan, title loan, or personal loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2023-01-18T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.