Credit card or prepaid card -- Fees or interest -- Complaint #6454302
Complaint Overview
Complaint ID: 6454302
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Unexpected increase in interest rate
State: Rhode Island
ZIP Code: 028XX
Date Received: 2023-01-18T12:00:00-05:00
Date Sent to Company: 2023-01-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Wells Fargo promised the ability to extend a 0 % introductory interest rate with ontime payments. A payment in XX/XX/22 was mis-posted by them. They agreed that it was an mis-posting and waived the late charge. They have agreed thee ( 3 ) times to extend the interest free period but seemingly refuse to do so.
Frequently Asked Questions
What is Complaint #6454302 about?
Complaint #6454302 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2023-01-18T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.