Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6453817
Complaint Overview
Complaint ID: 6453817
Company: TD Bank US Holding Company
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Michigan
ZIP Code: XXXXX
Date Received: 2023-01-18T12:00:00-05:00
Date Sent to Company: 2023-01-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased a watch from XXXX using my TD account. Days after receiving the watch the band broke due to a clear manufacturing issue. I tried to get XXXX to replace the band and was only sent incomplete parts for a band, but never a complete band. I filled a dispute with TD, stating that I had emails to add to the dispute to enforce my claims. They told me that if TD needed more information they would reaching out to me. Today I received a letter that they completed their investigation and that I should reach out to XXXX for warranty repair/replacement, which was the problem in the first place! Now TD Bank has told me the investigation is closed and I should have submitted the emails when I submitted the dispute, despite them never providing me an address to send emails, telling me their dispute department would reach out to me. As a XXXX XXXX that has stated this fact to TD, I feel completely and absolutely discriminated. XXXX is failing to honor their warranty and my bank does not seem to care!
Frequently Asked Questions
What is Complaint #6453817 about?
Complaint #6453817 was filed against TD Bank US Holding Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-01-18T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.