Checking or savings account -- Managing an account -- Complaint #6449177
Complaint Overview
Complaint ID: 6449177
Company: TD Bank US Holding Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: New Jersey
ZIP Code: 086XX
Date Received: 2023-01-17T12:00:00-05:00
Date Sent to Company: 2023-01-17T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/22 I was reviewing my personal checking account TD bank statement. ending in XXXX. I noticed a payment paid to a company named XXXX XXXX XXXX XXXX XXXX in the amount of {$6200.00}. That disbursement was made on XX/XX/22. TD bank had no authority to disburse my funds to a unknown person or company. I contacted TD bank immediately to investgate the matter. I drove to my local TD bank branch in XXXX, NJ. I filed a fraud report and complaint through my TD branch office in XXXX, NJ. I filed a police report with XXXX XXXX police dept. Police report # XXXX. I delivered the police report to TD bank XXXX XXXX XXXX. I filed a second complaint on XX/XX/22 with the police report attached. I closed my checking account on XX/XX/22 and opened a new one at the TD bank branch in XXXX, NJ. After XXXX weeks I received my new checking account information in the mail. I went on-line to reveiw my bank information and again, XXXX XXXX XXXX XXXX XXXX appeared on my new checking account as a bill/pay recipient. I then filed a complaint with New Jersey Office of the Attorney General Division of Consumers Affairs. They refered my case to XXXX XXXXXXXX XXXX XXXX. They refered my case to Comptroller of the Currency. I did file a complaint with that agency.
Frequently Asked Questions
What is Complaint #6449177 about?
Complaint #6449177 was filed against TD Bank US Holding Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-01-17T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.