Credit card or prepaid card -- Other features, terms, or problems -- Complaint #6445121
Complaint Overview
Complaint ID: 6445121
Company: Bread Financial Holdings, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: New Hampshire
ZIP Code: 030XX
Date Received: 2023-01-16T12:00:00-05:00
Date Sent to Company: 2023-01-16T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi, Re : Comenity Bank XXXX XXXX XXXX On XX/XX/2022 I redeemed XXXX rewards points as a direct deposit to my checking account in the amount of {$2600.00}. After waiting the requisite XXXX business days the deposit didn't appear into my savings account. It still hasnt as of today. I contacted the credit card issuer and asked for an explanation. They said they couldnt find the transaction and that I only had a few rewards points in my account. The later part was true since I just redeemed them. They said they were unable to find the transaction even after escalating to the next tier support. In the next several days I received a letter stating it would take 90 days to resolve it and the appears that they were treating it like a charge dispute which this obviously is not. I have contacted my bank and they see no attempt at the transaction being made such as a transaction rejection. The secondary issue is this credit card was transferred from XXXX and XXXX immediately shut off access to their records of all users of this card. Best regards, XXXX
Frequently Asked Questions
What is Complaint #6445121 about?
Complaint #6445121 was filed against Bread Financial Holdings, INC. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-01-16T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.