Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #6445088
Complaint Overview
Complaint ID: 6445088
Company: Gold Star Mortgage Financial
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: Arizona
ZIP Code: 85375
Date Received: 2023-01-16T12:00:00-05:00
Date Sent to Company: 2023-02-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I began to purchase a house and applied for a mortgage with a lender I was satisfied with on Monday, XXXX. On Wednesday, XXXX, I began receiving text messages from XXXX XXXX falsely claiming I applied to them for a mortgage, and whether I would like to continue the process. I had no preexisting business with XXXX, I had never applied to XXXX lending. The agents lies confused me and almost caused me to believe XXXX was the company affiliated with my lender. I informed the agent, XXXX, that I did not want to do business with XXXX and would not want to. Days later the predatory agent continues to send messages to my phone, disregarding both my initial request to leave me alone and subsequent requests.
Frequently Asked Questions
What is Complaint #6445088 about?
Complaint #6445088 was filed against Gold Star Mortgage Financial regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2023-01-16T12:00:00-05:00.
How did Gold Star Mortgage Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Gold Star Mortgage Financial?
Yes, visit the Gold Star Mortgage Financial company profile at readthecomplaint.com/company/gold-star-mortgage-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.