Checking or savings account -- Closing an account -- Complaint #6440511
Complaint Overview
Complaint ID: 6440511
Company: Webster Bank, National Association
Product: Checking or savings account
Sub-Product: CD (Certificate of Deposit)
Issue: Closing an account
Sub-Issue: Can't close your account
State: Connecticut
ZIP Code: 067XX
Date Received: 2023-01-13T12:00:00-05:00
Date Sent to Company: 2023-01-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Went to XXXX bank on XX/XX/2023 at about XXXX PM to close custodian account since I am now XXXX years of age. And was denied by the teller then spoke to XXXX XXXX at XXXX bank and was given a copy of a policy that only speaks about minors having to have the custodian with them. After speaking with XXXX XXXX and him making several phone calls. I was shown the same policy that strictly speaks of minors on accounts. And was denied access to my funds on my custodian CD. Also denied any account if. He only stated that he saw the account. Left a message for XXXX XXXX to contact me back.
Frequently Asked Questions
What is Complaint #6440511 about?
Complaint #6440511 was filed against Webster Bank, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-01-13T12:00:00-05:00.
How did Webster Bank, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Webster Bank, National Association?
Yes, visit the Webster Bank, National Association company profile at readthecomplaint.com/company/webster-bank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.