Mortgage -- Trouble during payment process -- Complaint #6437977
Complaint Overview
Complaint ID: 6437977
Company: Amerisave Mortgage Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Florida
ZIP Code: 34743
Date Received: 2023-01-14T12:00:00-05:00
Date Sent to Company: 2023-01-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The former mortgage company Amerisave was going to do an assumption process to take my dad out from the loan and for my husband, one of the mortgage holders to assume the loan alone, the company asked for an assumption processing fee I went ahead and sent it then they decided to transfer our loan to another bank XXXX and after the transfer Amerisave cashed my check, now I have been emailing the assumption special loan department from Amerisave and calling and speaking with them and the only response is, " we do apologize for the inconvenience but this issue was given to a supervisor for approval to refund the monies '' I have been back and forth with them since XX/XX/2022, and I explained why did you guys cashed my check if you guys no longer had the account? I have been asking how much more time I have to wait to get my refund back? And they keep saying, I have to wait, is pending for approval ... I explained this issue to the new bank XXXX and they mentioned that Amerisave has the tendency to hold the monies and the clients have to fight for their refund. Now the new bank is in the process of doing an assumption but I need my monies ( refund ) from Amerisave. Please can you help us? I sent Amerisave a letter asking again for a resolution or I will escalate this matter. thank you
Frequently Asked Questions
What is Complaint #6437977 about?
Complaint #6437977 was filed against Amerisave Mortgage Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-01-14T12:00:00-05:00.
How did Amerisave Mortgage Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Amerisave Mortgage Corporation?
Yes, visit the Amerisave Mortgage Corporation company profile at readthecomplaint.com/company/amerisave-mortgage-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.