Mortgage -- Trouble during payment process -- Complaint #6432421
Complaint Overview
Complaint ID: 6432421
Company: Ocwen Financial Corporation
Product: Mortgage
Sub-Product: VA mortgage
Issue: Trouble during payment process
State: New Jersey
ZIP Code: 070XX
Date Received: 2023-01-12T12:00:00-05:00
Date Sent to Company: 2023-01-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Ive received a property tax exemption for my home mortgage due to being a XXXX % XXXX XXXX, after submitting my updated information multiple times to PHH mortgage, XXXX XXXX XXXX XXXX XXXX nj, multiple phone calls which get disconnected or transferred out to call centers as well as the operators hanging up, lacking proper information about my account, and unable to assist me, as well as a reimbursement check from The previous end of year quarter never received. This company has over 430 one star negative reviews, and yet continue to operate.
Frequently Asked Questions
What is Complaint #6432421 about?
Complaint #6432421 was filed against Ocwen Financial Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-01-12T12:00:00-05:00.
How did Ocwen Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Ocwen Financial Corporation?
Yes, visit the Ocwen Financial Corporation company profile at readthecomplaint.com/company/ocwen-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.