Credit card or prepaid card -- Other features, terms, or problems -- Complaint #6427861
Complaint Overview
Complaint ID: 6427861
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Tennessee
ZIP Code: 379XX
Date Received: 2023-01-11T12:00:00-05:00
Date Sent to Company: 2023-01-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was told I would receive a retention offer of {$300.00} after spending {$3000.00} on my American express XXXX card if I renewed the card. However after meeting the spending requirement and asking when I would receive the credit, a representative months later told me I did not meet the requirements. Then when I asked if I could receive a refund for the annual fee I was told I could not even though the only reason I kept the card was due to the retention offer they presented.
Frequently Asked Questions
What is Complaint #6427861 about?
Complaint #6427861 was filed against American Express Company regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-01-11T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.