Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #6422521
Complaint Overview
Complaint ID: 6422521
Company: Paypal Holdings, INC
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: South Carolina
ZIP Code: 29680
Date Received: 2023-01-10T12:00:00-05:00
Date Sent to Company: 2023-01-10T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I filed a dispute with Paypal for unauthorized transaction on because my card was stolen. I was told I would hear back from them within 9 days. Later I was told that the dispute was closed in my favor. I never received the funds for the dispute, and I also requested credits. I called Paypal XX/XX/22 and they transferred me around for almost 2 hrs and then proceeded to hang up on me without solving my issue or crediting me. Paypal has not followed the billing error procedures. If Paypal can not make this right I want the pursue arbitration for breach of contract and breach of warranty.
Frequently Asked Questions
What is Complaint #6422521 about?
Complaint #6422521 was filed against Paypal Holdings, INC regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2023-01-10T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.