Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #6422510
Complaint Overview
Complaint ID: 6422510
Company: M&T Bank Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Can't stop withdrawals from your account
State: New Hampshire
ZIP Code: 03431
Date Received: 2023-01-10T12:00:00-05:00
Date Sent to Company: 2023-01-10T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX of XXXX our business discovered that we had been charged {$200.00} for XXXX XXXX XXXX. After looking into this, we have been paying a merchant processing fee to this company since XXXX of XXXX. We have a XXXX store and have used square credit card processing since the first day. We have never received a processing terminal from them nor used their services. After calling and spending many many hours on the phone we have heard varying things from Peoples United Billing Services. One representative has stated that clearly this account was supposed to have been closed in XXXX of XXXX and we should receive a full refund as we have never used any of their services. They are alleging we signed some sort of contract which they are unable to provide. M & T Bank has now acquired Peoples United Bank and they are telling us that " fraud reporting '' can only go back 90 days. The total is {$2900.00} They are refusing to provide a contract because there never WAS a contract and this is fraudulent activity. We have little recourse because the company that is dealing with this issue OWNS the processing company
Frequently Asked Questions
What is Complaint #6422510 about?
Complaint #6422510 was filed against M&T Bank Corporation regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-01-10T12:00:00-05:00.
How did M&T Bank Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against M&T Bank Corporation?
Yes, visit the M&T Bank Corporation company profile at readthecomplaint.com/company/m-t-bank-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.