Credit card or prepaid card -- Problem getting a card or closing an account -- Complaint #6422494
Complaint Overview
Complaint ID: 6422494
Company: Chime Financial INC
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble closing card
State: Florida
ZIP Code: 32086
Date Received: 2023-01-10T12:00:00-05:00
Date Sent to Company: 2023-01-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX and XX/XX/XXXX, money was withdrawn from a checking account in the amounts of {$2900.00} and {$1600.00}. We discovered this on XX/XX/XXXX and immediately called the bank. On XX/XX/XXXX, I received a Chime debit card in the mail issued in my name to my address. I called Chime on that date. It took the 2nd call before I was able to reach someone who ultimately indicated that he had that card/account cancelled. After we closed the bank accounts with the original bank # and were issued a new account #, the 2nd unauthorized withdrawal happened on XX/XX/XXXX. Immediately after this withdrawal I received two more Chime debit cards at my address in my name. I have XXXX. They got on the phone with me and XXXX whereby we gave them the three account numbers, routing numbers, and card # 's. Two of the supposed debit cards account numbers were through XXXX Bank while the third was through XXXX. ( I would like complaints registered with these XXXX banks as well ). We asked for Chime to cancel all three accounts. On XX/XX/XXXX, a XXXX agent and I got on the phone again to follow up with Chime to make sure the accounts were cancelled. One agent told us she could only find one account with the numbers we gave her and indicated she was transferring us to a higher level agent that could further assist. We were disconnected and tried a XXXXnd time where another agent indicated she was transferring us to someone who could help us and we were disconnected once again. Chime continues to ignore us or give us definitive information verifying all three cards/accounts have been cancelled. At one point, we were told, the information did not match their records and they could no longer assist.
Frequently Asked Questions
What is Complaint #6422494 about?
Complaint #6422494 was filed against Chime Financial INC regarding Credit card or prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2023-01-10T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.