Money transfer, virtual currency, or money service -- Other service problem -- Complaint #6422457
Complaint Overview
Complaint ID: 6422457
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other service problem
State: Virginia
ZIP Code: 23503
Date Received: 2023-01-10T12:00:00-05:00
Date Sent to Company: 2023-01-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
PayPal Inc . Refusal to close my account. Stating technical issue. Closed PayPal credit account XX/XX/2022 until present and my account with PayPal is still active. Spent a total of over 10 hours on the phone with PayPal with them stating a different reason on several occasions as to why they refuse to close my account. Can not get a straight answer. Have an email from them stating they would close my account within 5 to 7 days ... .they account remains open.
Frequently Asked Questions
What is Complaint #6422457 about?
Complaint #6422457 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2023-01-10T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.