Credit card or prepaid card -- Trouble using your card -- Complaint #6417373
Complaint Overview
Complaint ID: 6417373
Company: Barclays Bank Delaware
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Trouble using your card
Sub-Issue: Account sold or transferred to another company
State: Massachusetts
ZIP Code: 02760
Date Received: 2023-01-09T12:00:00-05:00
Date Sent to Company: 2023-01-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Barclays took over XXXX XXXX from old navy and never sent me a new card. I called them on 4 seperate occasions asking for a new card as I could not access my account to pay it off online. I eventually paid it over the phone and still had to call 2 more times to request a card. As of almost 6 months later I have not received my card and they closed my account saying that I never paid which I did pay over the phone and have a paid file in my bank statement. When I called to get my card reinstated they said they would reinstate it and send me a new card. They never did. As of today, I called again to see what the status was and they said they do not know who told me that because they can not reinstate my card and there is nothing they can do about it anymore. I am waiting for a supervisor to call me but after making 5 phone calls to them I have no hope and my credit has now taken a hit because of their very poor customer service.
Frequently Asked Questions
What is Complaint #6417373 about?
Complaint #6417373 was filed against Barclays Bank Delaware regarding Credit card or prepaid card specifically about Trouble using your card. It was received by the CFPB on 2023-01-09T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.