Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #6413267
Complaint Overview
Complaint ID: 6413267
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: New York
ZIP Code: 109XX
Date Received: 2023-01-08T12:00:00-05:00
Date Sent to Company: 2023-01-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Venmo payment of XX/XX/22 confirmed by Venmo that Transaction ID XXXX for {$300.00} from me, XXXX XXXX ( Venmo name @ XXXX ) to XXXX XXXX ( Venmo Name @ XXXX ) was successfully sent and received, however : 1. Although I see the transaction in my Venmo App as complete, XXXX XXXX does not see any transaction and never got a companion email from Venmo notifying him if a transaction ; 2. Although both of us have called and discussed the issue numerous times, they say the transaction was successful and XXXX XXXX received the money ; 3. My phone and email correspondence to get a resolution only leads to " the transaction was successful, the recipient has received their money. Thank you for using Venmo. '' NOW TODAY I CALL MY BANK AND THEY SAY THERE IS NO VENMO TRANSACTION FOR {$300.00}. THEY DO SEE A {$1.00} TRANSACTION WITH XXXX XXXX WE BOTH AGREED WOULD GET US CLOSER TO UNDERSTANDING WHAT HAPPENED. I STILL WANT A FULL EXPLAINATION OF WHAT HAPPENED BECAUSE MY VENMO ACCOUNT STILL SHOWS I PAID XXXX XXXX AND VENMO THAT XXXX XXXX GOT THE {$300.00}. I DID RECIEVE A MESSAGE FROM ANOTHER VENMO USER VIA THE VENMO APP FROM XXXX XXXX. HE ASKS IF XXXX XXXX RIPPED ME OFF WHEN TRYING TO BUY SOMETHING ON XXXX XXXX. I WOULD THINK I WAS RIPPED OFF IF VENMO SAYS I PAID XXXX XXXX AND XXXX XXXX SAID HE SEES NOTHING BUT ITS UNLIKELY : 1. I've had personal conversations with XXXX XXXX on XXXX occasions while trying to troubleshoot this problem and if he took my money he would not have likely bothered. 2. If my bank says Venmo never took {$300.00}, then maybe Venmo created a phantom transaction - like one does when testing a system - and doesn't realize this transaction was executed on a test system. Anyway, I need to know exactly what happened and why because Venmo could turn around anytime they want and take my money and say I authorized it. If its months after XX/XX/XXXX, I may not be able to dispute it with my credit card company, XXXX XXXX XXXX. Thank you, XXXX XXXX
Frequently Asked Questions
What is Complaint #6413267 about?
Complaint #6413267 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2023-01-08T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.