Credit card or prepaid card -- Getting a credit card -- Complaint #6412954
Complaint Overview
Complaint ID: 6412954
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud
State: Georgia
ZIP Code: 30252
Date Received: 2023-01-08T12:00:00-05:00
Date Sent to Company: 2023-01-08T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
After the XXXX XXXX XXXX XXXX on XX/XX/22, I found multiple credit cards that he opened in my name. Capital One {$3200.00} : and a second Capital One account with a balance of {$4000.00}. I wrote this company to dispute theses charges and completed the Idenity Fraud Information Forms for both accounts on XX/XX/22. A police report was made on XX/XX/22 and was submitted with a written dispute on XX/XX/22. Letter received XX/XX/22 for both Capital One accounts that they found no fraud. XXXX XXXX XXXX XXXX XX/XX/22 letter from company received by me after my fraud claim. Police report sent to them with dispute letter mailed to them XX/XX/22. XXXX XXXX XXXX Reported via phone call as fraud account on XX/XX/22, called them again on XX/XX/22. Never received correspondence on fraud case, continue to receive paper statements with the amount due.
Frequently Asked Questions
What is Complaint #6412954 about?
Complaint #6412954 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2023-01-08T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.