Credit card or prepaid card -- Problem when making payments -- Complaint #6410725
Complaint Overview
Complaint ID: 6410725
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: California
ZIP Code: 90033
Date Received: 2023-01-07T12:00:00-05:00
Date Sent to Company: 2023-01-07T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I spoke to credit card representative in regards to a late payment and was discriminated again based upon my card being a secured card and I was basically told by the representative that because of this card my financial status that I was not able and couldn't get any information in regards to my account and she basically told me if I didn't like it to go somewhere else. I asked to speak to a supervisor in regards to this and was told that I could not. I was hung up on and unable to follow back up with
Frequently Asked Questions
What is Complaint #6410725 about?
Complaint #6410725 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2023-01-07T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.