Credit card or prepaid card -- Getting a credit card -- Complaint #6410574
Complaint Overview
Complaint ID: 6410574
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud
State: New York
ZIP Code: 122XX
Date Received: 2023-01-07T12:00:00-05:00
Date Sent to Company: 2023-01-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased furniture from XXXXXXXX XXXX and had to open a credit card to pay it back in installments. XXXX XXXX employee gathered all the information and send it to the bank and opened a wells Fargo account at the end of the XXXX year, after opening I realized they used my husband 's name under my social security. I called a couple of times to fix it but got no help every time they transferred to other customer care and ended up saying they could not help. I did not document all the phone calls but only once, which was my last call. On XX/XX/XXXX called on wells Fargo 's credit card helpline around XXXX XXXX, according to the customer care employee name XXXX employee ID XXXX, it was corrected on XX/XX/XXXX but it was not showing online banking. the online banking was still my husband 's name and as he was the owner I can not pay bills. XXXX transferred me to XXXX employee ID XXXX, he could not help as he was not able to pull the account information from his side. He transferred me to XXXX XXXX Employee ID XXXX and asked me to call on number XXXX because he was having trouble opening my account information. I called on that number around XXXX XXXX customer care employee name XXXX XXXX, refused to give me her employee ID and transferred me to her supervisor. SUpervisor 's name is XXXX ID XXXX, according to him the info from their end is correct but online banking was still under my husband 's name. He generated IT ticket number XXXX and told it should be resolved in 4 days and if not he does not know what to do. I also went to XXXX XXXX XXXX XXXX a couple of times, according to them they gave the correct information to the bank and now they can not help.
Frequently Asked Questions
What is Complaint #6410574 about?
Complaint #6410574 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2023-01-07T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.