Mortgage -- Trouble during payment process -- Complaint #6410358
Complaint Overview
Complaint ID: 6410358
Company: Mutual Of Omaha Mortgage, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: California
ZIP Code: 94561
Date Received: 2023-01-07T12:00:00-05:00
Date Sent to Company: 2023-01-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Mutual of Omaha did not include my home insurance in my escrow when they transferred my mortgage to the new servicer as I requested and paid for. They recently included only my property tax before they transferred the mortgage to another carrier from my previous complaint. As a result, it created a deficit in my escrow analysis that has fouled up my payment amount with my current carrier that they transferred me to.
Frequently Asked Questions
What is Complaint #6410358 about?
Complaint #6410358 was filed against Mutual Of Omaha Mortgage, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-01-07T12:00:00-05:00.
How did Mutual Of Omaha Mortgage, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mutual Of Omaha Mortgage, LLC?
Yes, visit the Mutual Of Omaha Mortgage, LLC company profile at readthecomplaint.com/company/mutual-of-omaha-mortgage-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.