Credit card or prepaid card -- Trouble using the card -- Complaint #6407648
Complaint Overview
Complaint ID: 6407648
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble getting information about the card
State: Minnesota
ZIP Code: XXXXX
Date Received: 2023-01-06T12:00:00-05:00
Date Sent to Company: 2023-01-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I've been trying for over a month to get the balance on my rewards card and Wells Fargo refuses to give this information. They also refuse to communicate via writing like I have requested. My email is listed in this complaint. Here are ALL the details on the card so you can properly find the infromatin. On the front of the card it has REWARD CARD on the left side. The number on the front of the card is XXXX XXXX XXXX XXXX It says it is a DEBIT There is a note that states FUNDS DO NOT EXPIRE It states GOOD THRU XX/XX/XXXX The name on the card is listed as REWARD CARD It states it is a VISA On the back of the card it has the following. Top left corner it has the number XXXX Top middle it says XXXX Top right it has XXXXXXXX XXXX XX/XX/XXXX The middle of the card says NON-RELOADABLE The XXXX digit number on the card is XXXX Below the signature box it says Authorized signature | Not valid unless signed. It has the WELL FARGO logo on the bottom left of the cad. Also below the signature box it says For assistance in the U.S., please call XXXX and For assistance outside of the U.S., please call XXXX In the bottom left corner of the card below the Wells Fargo logo it says This card is issued by Wells Fargo Bank , N.A . pursuant to a license from XXXX XXXX XXXX FDIC coverage provided under terms governing your card. I have now provided all details about this card and will await your response. I will allow XXXX hours for you to respond. If no response is given in that time, I will assume that you are ignoring my message. I will then look to file new complaints with ALL the new information with the agencies so you can respond via those means. This should be all the information needed for the company to properly respond to this complain with the balance on this card where the funds do not expire. It's all the information that I have about the card.
Frequently Asked Questions
What is Complaint #6407648 about?
Complaint #6407648 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2023-01-06T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.