Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6402770
Complaint Overview
Complaint ID: 6402770
Company: Winklevoss Exchange LLC
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: North Carolina
ZIP Code: 27513
Date Received: 2023-01-05T12:00:00-05:00
Date Sent to Company: 2023-01-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I purchased airline tickets for 4 passengers from a travel agency XXXX to travel from XXXX, XXXX to XXXX, NC using a credit card from Gemini.com. The charges appeared on my statement as following : XXXX XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX One ticket out four was never confirmed. I had to make alternative plans and purchase additional tickets. I disputed the above charges with Gemini because I didn't receive the goods/services I ordered. Gemini gave me a temporary credit on my XX/XX/XXXX statement. In XX/XX/XXXX Gemini responded, saying they reviewed the transaction and resolved in the merchant 's favor. The charges I disputed earlier appeared on my XX/XX/XXXX statement as follows : XXXX XX/XX/XXXX XX/XX/XXXX PRINCIPAL DEBIT ADJUSTMENT {$2900.00} XXXX XX/XX/XXXX XX/XX/XXXX PRINCIPAL DEBIT ADJUSTMENT {$580.00} I went ahead and paid these amounts but I also tried to appeal Gemini 's decision by providing additional evidence to support my claim against XXXX. XX/XX/XXXX I received several messages from Gemini stating the following : " XXXX XXXX, Your dispute case has been resolved in your favor and the temporary credit that was applied to your account has been made permanent. No further action is needed. Team Gemini '' At the same time, however, the following charge appeared on my XX/XX/XXXX statement : XXXX XX/XX/XXXX XX/XX/XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX {$580.00} XXXX XX/XX/XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$2900.00} The same charge was applied to my account twice! I contacted Gemini multiple times and opened multiple support tickets. Each time I received the following response : " Hello XXXX, Thank you for reaching out to Gemini Credit Card Support. We finalized your request to reopen your claim on XXXX XXXX in favor of the merchant. We have submitted your appeal to the merchant however they rejected it. Upon review, the disputed transactions were added on your statement since for XXXX statement this was put on hold due to ongoing disputes you have submitted. If you have any further questions, please feel free to reply back. Onward and Upward, Gemini Credit Card Support Dispute Resolution '' It appears that Gemini doesn't seem to understand they are applying the same charge against my account twice, and I am not able to get through to them!
Frequently Asked Questions
What is Complaint #6402770 about?
Complaint #6402770 was filed against Winklevoss Exchange LLC regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-01-05T12:00:00-05:00.
How did Winklevoss Exchange LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Winklevoss Exchange LLC?
Yes, visit the Winklevoss Exchange LLC company profile at readthecomplaint.com/company/winklevoss-exchange-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.