Mortgage -- Trouble during payment process -- Complaint #6398808
Complaint Overview
Complaint ID: 6398808
Company: Fifth Third Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Arkansas
ZIP Code: 72076
Date Received: 2023-01-04T12:00:00-05:00
Date Sent to Company: 2023-01-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is a complaint for an aggressive and harassing debt collection process. XXXX Mortgage recently took over control of my mortgage. My payments are due on the first of the month. They are considered late after the XXXX of the month. Today is the XXXX and XXXX Mortgage has started making Attempt to collect on a debt phone calls to my place of work. They did not even try to contact me at home first. This sort of aggressive behavior to collect on a debt that is NOT even late is highly inappropriate and is harassing. I dont know how they even had my work phone number because when I checked my account settings the only number listed was my cell phone. When I told them to never contact me at work again and to not contact me at all unless my payment was actually late, the caller hung up on me.
Frequently Asked Questions
What is Complaint #6398808 about?
Complaint #6398808 was filed against Fifth Third Financial Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-01-04T12:00:00-05:00.
How did Fifth Third Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Fifth Third Financial Corporation?
Yes, visit the Fifth Third Financial Corporation company profile at readthecomplaint.com/company/fifth-third-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.