Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #6398694

Complaint Overview

Complaint ID: 6398694

Company: Transunion Intermediate Holdings, INC.

Product: Credit reporting, credit repair services, or other personal consumer reports

Sub-Product: Credit reporting

Issue: Problem with a credit reporting company's investigation into an existing problem

Sub-Issue: Their investigation did not fix an error on your report

State: North Carolina

ZIP Code: 27858

Date Received: 2023-01-04T12:00:00-05:00

Date Sent to Company: 2023-01-04T12:00:00-05:00

Company Response: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

I have been fighting Transunion for many years regarding two fraudulent accounts showing on my credit report. XXXX and XXXX have removed the accounts but Transunion will not follow suit. I have a right as a consumer to have a true and correct credit report which at this moment I do not. I sent in an Identity Theft Report for the two accounts in question and still they remain. I recently spoke with a Transunion rep who informed me that Transunion does not do any investigating. The only thing they do is alert the creditor that the consumer raised a dispute and go solely off their word even if we send documentation supporting our claim which I did twice now. I feel that as the furnisher of the data people look at to extend credit they should have more responsibility. It is unfair to us as the consumers for them to not ask any questions or care about our side of things. The only solution the rep gave was to file a complaint here but as far as my report they were not going to help and I feel that is wrong. I hope that something is done about their dispute process and that these two accounts are finally removed. All of Transunion calls are recorded so it should be easy to verify everything I was told.

Frequently Asked Questions

What is Complaint #6398694 about?

Complaint #6398694 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2023-01-04T12:00:00-05:00.

How did Transunion Intermediate Holdings, INC. respond to this complaint?

The company responded with: "Closed with non-monetary relief". The response was timely.

What is the risk level of this complaint?

See the risk assessment section for details on this complaint's risk profile.

How do I file a similar complaint?

You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.

Can I see other complaints against Transunion Intermediate Holdings, INC.?

Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.

Disclaimer

This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

Related Pages