Mortgage -- Trouble during payment process -- Complaint #6398470
Complaint Overview
Complaint ID: 6398470
Company: Freedom Mortgage Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Florida
ZIP Code: 331XX
Date Received: 2023-01-04T12:00:00-05:00
Date Sent to Company: 2023-01-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi, Property taxes were reduced drastically, company was contacted on XX/XX/XXXX in regards to Escrow Recalculation as a Refund was due to me and Escrow was overfunded. The Customer Care Team confirmed to me via writing that the next escrow analysis, based on my state, was scheduled for XX/XX/2022. I contacted Freedom Mortgage again in XXXX and they mentioned they would look into it. My name is XXXX XXXX, my XXXX # is XXXX with Freedom Mortgage
Frequently Asked Questions
What is Complaint #6398470 about?
Complaint #6398470 was filed against Freedom Mortgage Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-01-04T12:00:00-05:00.
How did Freedom Mortgage Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Freedom Mortgage Company?
Yes, visit the Freedom Mortgage Company company profile at readthecomplaint.com/company/freedom-mortgage-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.