Debt collection -- Threatened to contact someone or share information improperly -- Complaint #6393684
Complaint Overview
Complaint ID: 6393684
Company: Encore Capital Group INC.
Product: Debt collection
Sub-Product: Credit card debt
Issue: Threatened to contact someone or share information improperly
Sub-Issue: Contacted your employer
State: Virginia
ZIP Code: 23451
Date Received: 2023-01-03T12:00:00-05:00
Date Sent to Company: 2023-01-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Midland Credit Management has been taking a payment plan from me for over a year and then stopped but didn't notify me. They then contacted my employer after being told not to do that and after I was making payments. I then paid off this debt online last week and followed up with a call to confirm payment. Today, I can no longer log into my account and after they confirmed they received my payment, it has not been withdrawn from my account and it is not paid. They do not want this paid off clearly. I want to pay this debt and want it reported to the credit agencies. It's not this hard. I have the funds but they aren't taking my money! This company has been horrible to deal with and seems to run on tricks instead of help. How hard should it be to pay off a debt? Not this hard. I've spent hours trying to pay this off. There has been no payment confirmation or anything. Please help!!
Frequently Asked Questions
What is Complaint #6393684 about?
Complaint #6393684 was filed against Encore Capital Group INC. regarding Debt collection specifically about Threatened to contact someone or share information improperly. It was received by the CFPB on 2023-01-03T12:00:00-05:00.
How did Encore Capital Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Encore Capital Group INC.?
Yes, visit the Encore Capital Group INC. company profile at readthecomplaint.com/company/encore-capital-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.