Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #6388978
Complaint Overview
Complaint ID: 6388978
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Texas
ZIP Code: 77459
Date Received: 2023-01-02T12:00:00-05:00
Date Sent to Company: 2023-01-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, On XXXX, I sold a product via PayPal and the buyer sent me payment of {$1300.00} ( Total {$1400.00} - {$41.00} fees ) and as soon as he got the product, he claimed the product to be fake and disputed the payment. I had not received the payment at all in the first place, since PayPal put it on hold saying that since it is a big amount, we usually hold it for 24 hours and then after 24 hours said that it will be on hold until the product is delivered. And once the product was delivered, the buyer disputed it so now when I reached out to PayPal, they are saying they cant do anything about it. What I dont understand is, PayPal being a 3rd party, should be impartial to either parties but seems like they always side with the buyer because I have got no help from them. Initially, the buyer, even after agreeing on adding PayPal fees and shipping cost to the purchase amount, did not do that saying he forgot to add the PayPal fees, so PayPal deducted the fees and then I had to pay ship the product via XXXX so that cost me another XXXX. So, instead of the total amount of XXXX XXXX XXXX XXXX PayPal fees XXXX XXXX XXXX XXXX + shipping cost ( XXXX XXXX XXXX XXXX, though it was not okay, I thought I could live without the PayPal fees and shipping cost, but turns out I am not getting a XXXX XXXXXXXX out of this. I do not know what my next recourse is because the buyer has disputed the payment and PayPal isnt helping at all. Please help me out here. Some details that may help you understand the case. Paypal ID : XXXX PayPal transaction XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Amount on hold : {$1300.00} Please help me out and let me know if you need any additional information from me. Thanks.
Frequently Asked Questions
What is Complaint #6388978 about?
Complaint #6388978 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2023-01-02T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.