Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6388601
Complaint Overview
Complaint ID: 6388601
Company: Cred Technologies DBA Cred.Ai
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 92509
Date Received: 2023-01-02T12:00:00-05:00
Date Sent to Company: 2023-01-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On or about XX/XX/2022 I submitted three disputes in the amounts of {$200.00}, {$190.00}, and {$170.00} and change. After giving Cred.ai the allotted time frame of 10 days as stated in their terms and conditions regarding disputes I decided to call their Customer Support number as advised. They call this their " 24 hr emergency support line '' which is nothing of the sort, this hotline is simply 3rd party agents hired by Cred.ai taking your concerns and fwrding it to a dedicated team, which as a customer you have no real access to. These agents also state that they have no access to real account info as Cred.ai has limited their access to any account info which is a lie, as Ive called numerous of times and gotten info regarding my disputes, for example on XX/XX/XXXX I called in to ask about provisional credit expected and well over due. Agent stated that I would receive it the following day XX/XX/XXXX after XXXX XXXX which another rep confirmed on another occasion I called in after the credit never reached my available to spend. Following the 10days Ive been calling almost everyday for updates requesting call backs emails, something to keep me in the loop. No call backs emails pertaining to my request have been addressed. With out exaggeration Ive requested more than 20 follow ups. Fast Fwrd to XX/XX/XXXX I receive a denial email of 2 out 3 claims, which I believe Cred.ai had no real interest in properply assisting in the recovery of my funds. After receiving their denial email I immediately respond requesting to file an appeal as I did not and still do not agree with the outcome and the handling of my claim, additionally I request, to this day, 6 times for their supporting documents pertaining to their investigation as per their request they asked me to provide additional info to assist in the appeal. I find this difficult as I can not review or compare any info they might already have, more importantly the intake of my dispute. I feel Cred.ai has not been compliant wit Reg E or Z. It is to my understanding that that weather the outcome of my claim is in my favor or not Cred.ai must pay {$50.00} per claim in which the processes outline for Reg E and Z and as stated in their terms and conditions further more Cred.ai has been negligent in responding in timely manner or just responding in general as mentioned above I have requested supporting documents of their investigation and they have declined to provide me with as per their actions. Cred.ai should not be allowed to be in finance with such unethical behavior and should be healed to such standards such as others Im the financial industry. They should not be expect from following proper protocol and procedures
Frequently Asked Questions
What is Complaint #6388601 about?
Complaint #6388601 was filed against Cred Technologies DBA Cred.Ai regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-01-02T12:00:00-05:00.
How did Cred Technologies DBA Cred.Ai respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Cred Technologies DBA Cred.Ai?
Yes, visit the Cred Technologies DBA Cred.Ai company profile at readthecomplaint.com/company/cred-technologies-dba-cred-ai to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.