Debt collection -- Communication tactics -- Complaint #6387984
Complaint Overview
Complaint ID: 6387984
Company: Trueaccord CORP.
Product: Debt collection
Sub-Product: Credit card debt
Issue: Communication tactics
Sub-Issue: You told them to stop contacting you, but they keep trying
State: California
ZIP Code: 960XX
Date Received: 2023-01-02T12:00:00-05:00
Date Sent to Company: 2023-01-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
About a month ago I got a text message from TrueAccord " A debt collector ''. It stated that my " account '' had been placed with them. This text started showing up at least once a day. I replied back to please " stop '' as I had no clue what account it was pointing to and it was basically an autogenerated text that they had put me in on the list to recieve. I have never heard of them so this could be fishing or scamming as far as I am concerned. After asking replying for no more texts and the reason I am filing this complaint is this... XXXX morning my wife, son, his new family and our XXXX XXXX XXXX grand daughter were sharing breakfast and preparing to watch our baby open her gifts. As we gathered my phone went off and I figured it was my XXXX, XXXX, or one of my XXXX. It wasn't, it was TrueAccord " A debt collector ''. I never asked to recieve text messages, I asked for them to be stopped, and yet my special moment was interrupted by them. Now, I am not so concerned about myself as I have more than enough to be grateful for, but for someone who is having troubles in life around the holidays, to be contacted by " A debt collector '' is just wrong and rubbing things in someones face regardless of their monetary situation. Please warn these XXXX or something. No one deserves that level of disrespect.
Frequently Asked Questions
What is Complaint #6387984 about?
Complaint #6387984 was filed against Trueaccord CORP. regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2023-01-02T12:00:00-05:00.
How did Trueaccord CORP. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Trueaccord CORP.?
Yes, visit the Trueaccord CORP. company profile at readthecomplaint.com/company/trueaccord-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.