Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6384314
Complaint Overview
Complaint ID: 6384314
Company: Coinbase, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Florida
ZIP Code: 32244
Date Received: 2023-01-01T12:00:00-05:00
Date Sent to Company: 2023-01-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX at XXXXXXXX XXXX on XXXX XXXX XXXX, XXXX FL, XXXX, I attempted to use my Coinbase-issued XXXX XXXX card at a XXXX XXXX ATM machine . Coinbase advertises that their debit card holders can withdraw money from most ATM machines and the only fee is the ATM fee. I attempted to withdraw {$900.00} in which my Coinbase account had over {$1400.00} at the time of the withdraw. Upon attempting the withdraw my account with charged for the {$900.00} but the money didn't come out of the ATM. When I contacted customer support 30 minutes after the withdraw they assured me the money had already been credited back to my account but it wasn't showing up. Coinbase has never denied that the money didn't come out of the ATM. It is now XX/XX/XXXX when I am writing this complaint. I have spent 7 hours+ on the phone with their customer support in over 20 different phone calls. They refuse to help me, their support is constantly hanging up on me even though I'm calm. I have been back and forth with emails 15 times or so and they are incompetent and refuse to look at my account to verify if what I'm telling them is true. It is the worst company I've ever done business with, let alone a financial company.
Frequently Asked Questions
What is Complaint #6384314 about?
Complaint #6384314 was filed against Coinbase, INC. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-01-01T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.