Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6382891
Complaint Overview
Complaint ID: 6382891
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 10583
Date Received: 2022-12-31T12:00:00-05:00
Date Sent to Company: 2022-12-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I need clarification as to the following XX/XX/XXXX Misc Fee adjustment {$64.00}, what is this? the chair complaint? XXXX XXXX Since there is no email communication address for Capital One available, I must communicate wit Capital thru CFPB (! ) Please define if transaction XXXX is the original transaction charge? If so you have negated the many Purchase credits given to me in past three years! Capital One closes many complaints without explanation as to resolution final results CFPB : HELP! Capital One does not issue explanation letters to many compalints and just closes them without explanation
Frequently Asked Questions
What is Complaint #6382891 about?
Complaint #6382891 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-12-31T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.