Vehicle loan or lease -- Getting a loan or lease -- Complaint #6382718
Complaint Overview
Complaint ID: 6382718
Company: Wells Fargo & Company
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: Confusing or misleading advertising or marketing
State: Pennsylvania
ZIP Code: 190XX
Date Received: 2022-12-31T12:00:00-05:00
Date Sent to Company: 2022-12-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Vehicle purchased XX/XX/XXXX from XXXX XXXXXXXX XXXX XXXXXXXX. Mileage recorded at XXXX per purchase agreement and XXXX. Suddenly, on XX/XX/XXXX XXXX XXXX in XXXX reported the vehicle serviced at XXXX miles. This was not done by me, the recorded owner. As reported in my next inspection in XXXX of XXXX, the mileage was XXXX. The discrepancy between the time of my purchase and the time of my last inspection as recorded by XXXX is negatively impacting my ability to trade in my vehicle at the true mileage. It appears based on the XXXX that I have tampered with the mileage when in fact this is not true. I have copies of the XXXX at the time of acquisition if needed.
Frequently Asked Questions
What is Complaint #6382718 about?
Complaint #6382718 was filed against Wells Fargo & Company regarding Vehicle loan or lease specifically about Getting a loan or lease. It was received by the CFPB on 2022-12-31T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.