Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6382433
Complaint Overview
Complaint ID: 6382433
Company: Global Credit Union
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Washington
ZIP Code: 98033
Date Received: 2023-01-01T12:00:00-05:00
Date Sent to Company: 2023-01-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Alaska USA Federal CU ( Bank XXXX XXXX XXXX XXXX XXXX ( Customer ) We wish to report a {$60000.00} loss as a result of a banks lack of security, fraud and negligence. More likely Gross negligence as it was reported to the bank while the fraud was in progress, they had three days to stop the fraud and didnt. On XX/XX/XXXX our bank account was fraudulently hacked in the amount of {$60000.00} dollars. An ACH was initiated on that date in the amount of {$60000.00} and was scheduled to go out three days later on XX/XX/XXXX. We notified Alaska Federal officials ( fraud dept, dispute dept and loan dept, etc. ) on that day XX/XX/XXXX, with both multiple phone calls and in writing of this fraud. An email was sent from the bank the same day confirming the above and our notification. Regrettably it went from bad to worse. The bank could have and should have intercepted this fraudulent transaction immediately on XX/XX/XXXX, or on XX/XX/XXXX, or XX/XX/XXXX or in the morning of XX/XX/XXXX, before the transaction was consummated. NACHA Rules, Section 2.9 Summary The Originator must make a reasonable attempt to notify the Receiver of the Reversing Entry and the reason for the Reversing Entry no later than the Settlement Date of the Reversing Entry. Date - XX/XX/2022 Amount - {$60000.00} Multiple phone call, emails, letters to multiple Alaska USA Federal CU bank officers
Frequently Asked Questions
What is Complaint #6382433 about?
Complaint #6382433 was filed against Global Credit Union regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-01-01T12:00:00-05:00.
How did Global Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Global Credit Union?
Yes, visit the Global Credit Union company profile at readthecomplaint.com/company/global-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.