Vehicle loan or lease -- Managing the loan or lease -- Complaint #6380090
Complaint Overview
Complaint ID: 6380090
Company: Truist Financial Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: Minnesota
ZIP Code: 553XX
Date Received: 2022-12-30T12:00:00-05:00
Date Sent to Company: 2022-12-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had a previous complaint for the same company XXXX. The issue has NOT been fully resolved. When I log into my account on their app it says the current amount due is {$0.00}. However when I look at the paper statement it says XXXX different amounts. It says my regular payment of {$320.00} then below it says current amount due {$290.00}. They have several XXXX XXXX XXXX XXXX links that show a phone number to call but you can not reach a human. You literally have to send an online message, then wait for a response from them telling you to call a different number with an extension. It is completely inconvenient when I'm getting incorrect info from all areas. This company is a joke. It seems they are providing incorrect info so they can charge people fees and make their money that way.
Frequently Asked Questions
What is Complaint #6380090 about?
Complaint #6380090 was filed against Truist Financial Corporation regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2022-12-30T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.