Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #6380041
Complaint Overview
Complaint ID: 6380041
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: Kentucky
ZIP Code: 42420
Date Received: 2022-12-30T12:00:00-05:00
Date Sent to Company: 2023-01-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX. I went to XXXX and XXXX XXXX on XXXX XXXX in XXXX, Ky. to use the ATM to get XXXX offer my prepaid American Express Bluebird card. The machine made noise like it was counting money out but never dispensed the XXXX dollars. I the checked my bluebird account online and they had subtracted the XXXX off of my account even though it did not give me any money. I have contacted the bank and they would not do anything until the got something from my financial institution. I then contacted Bluebird and they have hung up on me after waiting on hold several times, and say I have only 10 days to dispute the transaction in writing they provided with a link to a dispute form and then a link to send it to. I filled the form out and tried the link they sent me but it has no place to send it to I then called them again and they gave me an incorrect email to send it to I found another American Express email and sent it but they have not responded. This is the account I have my payroll check direct deposited on
Frequently Asked Questions
What is Complaint #6380041 about?
Complaint #6380041 was filed against American Express Company regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2022-12-30T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.