Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #6379882
Complaint Overview
Complaint ID: 6379882
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Texas
ZIP Code: 77084
Date Received: 2022-12-30T12:00:00-05:00
Date Sent to Company: 2022-12-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Square merchant services ; XXXX XXXX XXXX XXXX was closed on XX/XX/2022 for non compliance activities which were not clear to me. Funds in excess of {$1800.00} was held up in my account and was supposed to be held between XXXX days. On XX/XX/XXXX, an aggrieved customer disputed a transaction of {$740.00} which after submitting documents to support the transaction, it was ruled in my favor by the disputing bank. After this clear satisfaction, I have asked Square to release this funds as there is no justification for a continuing hold unless there are trying to trade with my money.
Frequently Asked Questions
What is Complaint #6379882 about?
Complaint #6379882 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2022-12-30T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.