Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #6377470
Complaint Overview
Complaint ID: 6377470
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Can't stop withdrawals from your account
State: Oregon
ZIP Code: 97229
Date Received: 2022-12-29T12:00:00-05:00
Date Sent to Company: 2022-12-29T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I signed up for and qualified for a checking account, called prime checking Several years ago, one of the features of this account was reimbursement of non-Wells Fargo, ATM fees. I found out today that the prime account. they set me up in was for a checking account. I never use whether this was purposeful or a mistake on their part Im being charged ATM fees Going back several years. I have six accounts with this bank two of which are checking accounts one of which I dont use it has a small balance I dont even have a debit card for this account and thats the one they have signed the prime account to not the checking account that has a large balance, and I use every day including direct deposit of payroll so what Wells Fargo did was use the prime account on a checking account I dont use so wouldnt take advantage of all the waving of charges and kept the account I do use with the plan that charges all the fees I cant help but think this was purposeful, a way of tricking me into thinking I have all the services that are free, but in reality, theyve been charging me for years
Frequently Asked Questions
What is Complaint #6377470 about?
Complaint #6377470 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-12-29T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.