Credit card or prepaid card -- Fees or interest -- Complaint #6376478
Complaint Overview
Complaint ID: 6376478
Company: Upgrade, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Unexpected increase in interest rate
State: Virginia
ZIP Code: XXXXX
Date Received: 2022-12-29T12:00:00-05:00
Date Sent to Company: 2023-01-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I had my bank send through bill a check for {$500.00}. They recieved it on the XXXX and account closed cycle on the XXXX, They charged me interest. I called to find a resolution today and they informed me while they recieved the check on the XXXX but it wasn't processed until the XXXX of XXXX. I am not responsible for there internal processing. I had the check delivered on time and demand my interest back. They seem to do this - to force people to pay interest. It is a deceitful practice. XXXX XXXX
Frequently Asked Questions
What is Complaint #6376478 about?
Complaint #6376478 was filed against Upgrade, INC. regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2022-12-29T12:00:00-05:00.
How did Upgrade, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Upgrade, INC.?
Yes, visit the Upgrade, INC. company profile at readthecomplaint.com/company/upgrade-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.