Checking or savings account -- Managing an account -- Complaint #6376316
Complaint Overview
Complaint ID: 6376316
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: California
ZIP Code: 92807
Date Received: 2022-12-29T12:00:00-05:00
Date Sent to Company: 2022-12-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
In XXXX, my company had several bank checks stolen from the XXXX XXXX XXXX. Three of those checks were cashed by someone at a Wells Fargo Branch somewhere in XXXX XXXX. The total of the cashed checks were around $ XXXX. The checks were written to major corporations and had bad endorsements and one had no endorsement. Obviously, Wells Fargo is at fault for cashing the checks without proper identification or verification. Wells Fargo has yet to reimburse us for the theft.We are currently working with our bank, XXXX XXXX XXXX XXXX, to get reimbursed, but apparently Wells Fargo is not responding. I dont know how a {$32000.00} check to XXXXXXXX XXXX could be cashed by an individual without verifying the identity of the person presenting the check, let alone cashing a check made to a corporation. Obviously, there are serious compliance and XXXX issues at this Wells Fargo Branch. I have submitted all the evidence and requested documents to my bank several months ago. My bank forwarded all the documents to Wells Fargo accordingly.tg
Frequently Asked Questions
What is Complaint #6376316 about?
Complaint #6376316 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-12-29T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.