Credit reporting, credit repair services, or other personal consumer reports -- Fraud or scam -- Complaint #6373162
Complaint Overview
Complaint ID: 6373162
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit repair services
Issue: Fraud or scam
State: Ohio
ZIP Code: 443XX
Date Received: 2022-12-28T12:00:00-05:00
Date Sent to Company: 2022-12-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XXXX whole year Ive been going thur identity theft all XXXX credit bureaus have my documents and police report on file. I pay monthly for Experian app to keep my information safe and secure. I also have locks and freeze on my account including a pin which I change that and my email frequently due to ID theft. Somehow Experian is still allowing this thief to hack my account that I pay monthly to protect and alert me when someone apply or change anything on my account. Which is all fraud this person changes my personal information adding contact numbers Ive never had changing my email address so when they apply for new credit the company would call the fraudulent numbers. Experian is allowing this thief to add fraudulent addresses to my account that is vacant houses.Address that are not on file for me to receive mail from United States post office. I also have a statement up stating the only XXXX addresses and only XXXX should be on file for me. Experian still allows the fraudulent person to update new things to my personal information on my credit report its unbelievable. I also believe someone here that works at this company is also using my information, due to the fact I have a pin set only myself and Experian knows it, so how is this other person/persons still getting in my account? They are very unprofessional now my information has been uploaded to dark web ect this has really ruined my life
Frequently Asked Questions
What is Complaint #6373162 about?
Complaint #6373162 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Fraud or scam. It was received by the CFPB on 2022-12-28T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.