Checking or savings account -- Opening an account -- Complaint #6372861
Complaint Overview
Complaint ID: 6372861
Company: BMO Bank National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: Illinois
ZIP Code: 60441
Date Received: 2022-12-28T12:00:00-05:00
Date Sent to Company: 2022-12-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX Went into BMO branch located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX IL XXXX and opened BMO Harris Premier account after seeing welcome bonus on the banks website. Mentioned promotion as reason for wanting to open this particular account. Per terms on website the welcome bonus of {$500.00} was subject to meeting {$7500.00} in qualifying direct deposits in 90 days of account opening. Qualifying deposits include those from an employer. Direct Deposits from employer made : XX/XX/XXXX {$1200.00} XXXX {$1600.00} XX/XX/XXXX {$1600.00} XX/XX/XXXX {$1600.00} XX/XX/XXXX {$1600.00} XX/XX/XXXX {$1600.00} On XX/XX/XXXX I called Bmo customer service, as no welcome bonus had posted to the account. Customer service advised that they could not find a promotion code on my account to check status of welcome bonus. Representative asked if my paperwork from the account opening had a promotion code attached. I advised it did not, only terms of the accounts. Transferred to XXXX XXXX on the Resolution team who advised she would have to reach out to the local branch to see if they had the promotion code. Told local branch should call within a few days, but may take longer as of XXXX XXXX XXXX. XXXX also advised if the local banker did not apply the promotion code, that they would be able to honor promotion from when I opened account. Given direct number to reach for any questions XXXX Received no follow up and reached back our to XXXX XXXX on XX/XX/XXXX. Left voicemail asking for status of request and call back. Received no response. Called back XXXX XXXX on XX/XX/XXXX and left additional voicemail asking for call back. XX/XX/XXXX called customer service and spoke with Manager XXXX who advised she could help reach out to branch to figure out the issue with promotion. Disconnected from line while on hold. XX/XX/XXXX spoke with another service representative who called branch directly. XXXX at local branch advised they had no record of me asking for promotion when I opened the account. They can not honor promotion without proof I asked for it. I questioned how would I provide proof when they are the ones documenting the process with access to my file? I advised that I had dated screen shots of the promotion on their website from the day I opened account. XXXX advised without written proof in my file he could not provide the welcome promotion. Only option is to possibly work with carrier resolution team. Transferred back to XXXX XXXX. Left voicemail asking for call back. No call back received.
Frequently Asked Questions
What is Complaint #6372861 about?
Complaint #6372861 was filed against BMO Bank National Association regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2022-12-28T12:00:00-05:00.
How did BMO Bank National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BMO Bank National Association?
Yes, visit the BMO Bank National Association company profile at readthecomplaint.com/company/bmo-bank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.