Mortgage -- Struggling to pay mortgage -- Complaint #6372564
Complaint Overview
Complaint ID: 6372564
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Other type of mortgage
Issue: Struggling to pay mortgage
State: Florida
ZIP Code: 32068
Date Received: 2022-12-28T12:00:00-05:00
Date Sent to Company: 2022-12-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/2021 we purchased a home that was on an XXXX auction in XXXX XXXXXXXX XXXX, at XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. After receiving the title, Wells Fargo filed a XXXX XXXX against us and the previous owner who still owed on their property. We knew this could happen and were willing to pay the bank for the house, even though the debt was not ours. We thought that since they had abandoned it for over XXXX years, they would negotiate a good price. The outstanding balance at the time was {$260000.00} and we hired an attorney to help us settle the matter. We made multiple offers all well over XXXX and XXXX. All were turned down. I have reached out directly to Wells Fargo Leadership and no one responds or helps us come to a agreement. The judgement is now up to {$380000.00}, over XXXX in exorbitant fees have been added, not to mention the {$12000.00} our family has spent on legal fees to try and resolve this matter, to date. They insist on the foreclosure, although we have offered up to XXXX XXXX of the judgment, none of which is our debt and much of which is Wells Fargo fees. We have XXXX chidden that enjoy the schools here. We have been so stressed for almost XXXX years not knowing when we will be XXXX, by no fault of our own. We have invested tens of thousands to make this home that was abandoned to over XXXX years, livable. We just want to keep our home and pay Wells Fargo for the others families debt and we have not been able to do so. Please provide any direction possible. Our family sincerely appreciates your time and help.
Frequently Asked Questions
What is Complaint #6372564 about?
Complaint #6372564 was filed against Wells Fargo & Company regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2022-12-28T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.